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What exactly is a central monitoring station?
Security systems send their signals over your telephone line to a central monitoring station. This is the facilty that acts as the link between your home and the police, fire department, and emergency response authorities. A central station is manned 24 hours a day, 7 days a week by highly skilled operators trained to repond to emergencies. The station operator alerts the proper authorities and dispatches help.
How are my calls routed?
Your systems's signals are recieved through a telecommunications system that operates on high priority, fiber-optic 800-phone lines.
If the central monitoring station is notified via my phone line, how can I keep my family safe if the line is cut or out of service?
Thats a valid concern. In the event that your phone line fails or is cut, there are backup services that work in tandom with your home security system to ensure your safety. The most popular being an easy to install cellular radio service that contacts the central station in the event of an emergency. The only addittional equipment required would be a small radio transmitter that connects to the control panel of your security system.
Does Guardian own a central station? Or do they sub-contract monitoring?
Guardian owns and operates its central monitoring station. Guardian never sub contracts monitoring duties to other central stations, as other security companies often do.
Does Guardian's central station have an alternative power backup?
Yes. Guardians central station standby power is continuously tested and auditied every week under the strict guidlines of Underwriters Laboratories.
Is GuardMe's alarm monitoring UL Approved?
Yes
What is UL?
Underwriters Laboratories is a non-profit safety certification organization that tests products and writes safety standards. One of the biggest requirments of the UL certification is that the monitoring station must be dedicated to alarm monitoring only.
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